If the key to Amazon’s success has been to put the customer first, for Shopify the key has been to put the merchant first. In March, the business of Ox Verte, an organic catering company in Manhattan, came to a standstill.
Link: https://www-nytimes-com.cdn.ampproject.org/c/s/www.nytimes.com/2020/11/24/magazine/shopify.amp.html
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